Terms of sale and cancellation policy
Draft text, to be reviewed by a legal professional before going live.
This translation is provided for information only. The French version prevails.
1. Purpose
These terms govern the holiday rental of the homes presented on this website and the sale of the gourmet Boxes offered in the homes. Any booking, booking request or purchase implies their acceptance.
2. Booking modes
Depending on the home, booking is instant or on request. Instant booking: the guest chooses the dates and number of guests, sees the total price, accepts these terms and the cancellation policy, then pays immediately; the booking is confirmed as soon as payment is made. Booking on request (in particular for homes without a displayed price): the guest sends a request without any payment; we reply by email with an acceptance, stating the final amount, or a refusal.
3. Payment and confirmation
Payment is by card only (including Apple Pay and Google Pay), in euros, in a single payment for the full stay, on the secure payment page of our provider Stripe. When a request is accepted, the guest receives a personal payment link valid for 24 hours; without payment within this time, the request is cancelled automatically and the guest is informed by email. The dates are only booked once payment has been made: until then, they remain available to other guests. Should two payments go through for the same dates, the second one would be refunded in full. Card details are processed by Stripe and are never passed on to us.
4. Prices
Prices are shown in euros, all taxes included. The total includes accommodation, cleaning fees and the tourist tax (due per adult and per night, collected on behalf of the municipality). No service fees are charged.
5. Cancellation by the guest
Cancellation 30 days or more before the arrival date: full refund of the amounts paid. Cancellation less than 30 days before the arrival date: only the tourist tax is refunded. Refunds are made to the card used for payment and usually appear within 5 to 10 days, depending on the bank.
6. Cancellation by the owner
Should we have to cancel a confirmed booking, all amounts paid would be refunded in full to the card used for payment.
7. Right of withdrawal
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date, nor to goods liable to deteriorate rapidly (Boxes).
8. Stay and security deposit
Check-in and check-out times, maximum capacity and house rules are shown on the page of each home. The guest undertakes to respect them and to use the premises peacefully. A security deposit, whose amount is shown on the page of the home (€300 unless stated otherwise), covers any damage. At payment, the guest authorises Stripe to securely save the card for this deposit only. The day before arrival, a hold for this amount (an authorisation, without any charge) is placed on this card; if it cannot be placed automatically, the guest receives a link to authorise it themselves. For long stays, the hold may be renewed before it expires. It is released automatically 3 days after departure. It may only be charged, in full or in part and up to its amount, in case of damage, breakage or loss that is found and documented with photos; the guest is then informed by email of the amount charged and the reason.
9. The Boxes
Boxes are sold on site: the guest scans the QR code on the locker and pays online (secure payment by Stripe). The opening code is displayed after payment and sent by email. The sale of alcoholic beverages to minors is prohibited; the buyer of a Box containing alcohol certifies that they are 18 or over. If there is a problem with a Box, please contact us: we will refund it where appropriate.
10. Mediation and disputes
In the event of a dispute, the guest may refer the matter free of charge to the following consumer mediator: [name and contact details of the mediator to be completed]. These terms are governed by French law.